Track Your Order

To track your order, please enter your tracking number in the box below and press the "Track" button.
This number is on your receipt and in the confirmation email you should have received.

 

We are here to help from Monday to Friday, from 9:00 am to 6:00 pm (UTC-5).

Our online store remains fully operational and we are still accepting warranty requests. Please note that our customer service wait times are longer than usual during this time of ongoing change. We are experiencing delays to ensure the safety of our warehouse team, and orders are currently taking up to 10 days to leave our warehouse from the order date.

Pending — Order received (unpaid)
Processing — Payment received (paid) and stock has been set aside; the order is pending execution in the warehouse.
Completed — Order fulfilled and complete - shipping tracking included.
Canceled — Canceled by our CS team or by the customer.